For some time now, you have also been able to order on Amazon from Switzerland. However, this does not apply to all items and you should also bear one or two other things in mind.
In this guide you will learn how Amazon for the Swiss how it works, what to look out for and how to get your parcels as quickly and cheaply as possible.
Amazon has no registered office in Switzerland. For some years now, however, it has been possible in German-speaking Switzerland to German Amazon page with Amazon.de and with Amazon.fr in the Order French-speaking Switzerland via Amazon France. Even Amazon Italy is accessible for Ticino with Amazon.it.
The main shop Amazon.com does not deliver to Switzerland, you always have to use the country-specific pages for example Amazon.com.
Not all productsdisplayed on Amazon are also delivered to Switzerland. So here is a brief overview.
Amazon does not ship food, alcohol, plants or medical products to Switzerland. Certain chemicals are also excluded from shipping.
As Amazon is also a Marketplace for third-party providers is, retailers can basically decide for themselves whether they want to deliver to Switzerland or not. This is always done on the Product page displayed by itself.
You can also order Amazon books to Switzerland. The same applies here as for other products: If retailers do not offer this, it will be displayed on the book's information page.
In practice, it shows: Books are usually much cheaper on Amazon than on Orell Füssli or at Exlibris, for example, and the selection is also much larger. Shipping is also free of charge. A comparison is therefore worthwhile.
Speaking of books: If you want to learn more about investing and finance in general, you can find some here free financial eBooks.
Amazon Prime Video is also available in Switzerland and you can take out a subscription for audiobooks in Switzerland via Audible Germany.
Audible costs EUR 9.95 and for Amazon Prime Video drop CHF 9.99 per month.
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This is what you need to do to shop at Amazon as a Swiss citizen.
At the top left you can see in the Set up web shopthat you are only shown products that fit into the Switzerland are supplied. However, this filter does not always work perfectly. If you click on a product, you can also see whether it is delivered to Switzerland or not.
If this is not the case, you can also use a Border mail service use. These are Parcel centres near the borderwho will accept parcels for you for a small fee and hold them until you collect them.
Here you will find an overview of such parcel shops.
Amazon bills in euros by default, but usually selects CHF payment for you straight away. This means, you can pay directly in CHF and Amazon makes the conversion from EUR.
However, since most banks have better conversion rates, it is better to choose EUR. Then the bank makes the currency exchange.
At Bank account comparison Switzerland you will find various providers with particularly good exchange rates.
There are differences in shipping Amazon throughout Switzerland. Depending on the product, there are different shipping costs to Switzerland. Here is an overview:
However, these conditions only apply to products from Amazon itself. If you buy something from a Partner order, then those apply conditions, which he himself has determined has.
Amazon's express delivery service is called Prime. In theory, you can also use this for deliveries to Switzerland. You pay a monthly subscription of 8.99 euros per month for Prime.
However, this does not make much sense at the moment, because Amazon does not offer better shipping conditions to Switzerland with Prime to. There is therefore no shipping by Amazon to Switzerland. Instead, you can order a Express shipping for 9.99 EUR per parcel which is of course significantly more expensive.
Amazon calculates all Customs costs and other fees directly in the price included. So you don't have to pay anything extra or do anything for customs clearance.
The only exception is if the product has a Sales partner is dispatched and this customs not included has. In this case, you will receive information from the shipping partner (e.g. DHL) and must then pay the customs fees.
If you have selected express delivery, you should receive the delivery the next day (after 3 days at the latest). Otherwise, dispatch usually takes between 3 and 5 days.
Amazon may not offer the fastest deliveries, but the products are often very attractively priced.
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Amazon's support and customer service is generally very good. This also applies to the Swiss at Amazon and can also be used as normal in this country.
Yes, you can return products. To do this, you must select the relevant product in your orders and enter a Reason for return select. Please note that one Period of 14 or 30 days applies. Once this has expired, a return is no longer possible.
Sometimes it even happens that you want to exchange a product and Amazon refunds you the purchase price, but you can keep the parcel.
Amazon often encloses a prepaid Return label with which you can use the Package free of charge you can send it back with DHL. If this is not the case, you can simply send it back by post and Amazon pays all shipping and customs costs for you.
To avoid any discussions, it is best to contact Amazon support first and ask for a return label.
Customers from Switzerland can use the Use Amazon customer service as normal. However, this is not in Switzerland, but you use the one on the corresponding country page.
The same rules apply for repairs and defects as for other European countries. You can also Repair or replace free of charge leave. If this is not possible, you will receive a replacement, provided the Manufacturer's warranty still applies.
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We have compiled our top selection for you from all our tests and experience reports:
Amazon can also be used in Switzerland for some time now. To do this, however, you must use the Web shop of a neighbouring country use. In German-speaking Switzerland Amazon Germany makes the most sense.
Most products are shipped to Switzerland without any problems. However, third-party products may not offer shipping to Switzerland. This will be indicated on the product page. You should also take a close look at the customs costs.
Customer service is very good for Swiss customers. So you can Return products free of charge and repair or replace them if defective ...to leave.
The only disadvantage is that Amazon Prime Swiss currently have few advantages brings. Free express delivery is not available and can only be booked for CHF 9.99 per parcel.
Yes, you can also order to Switzerland from country-specific sites such as Amazon Germany.
Amazon.de Switzerland: This site is particularly suitable for German-speaking Swiss.
Amazon Switzerland customs: Amazon customs throughout Switzerland differ depending on the parcel or whether it was sent by Amazon or a retailer.
Amazon takes care of customs for you directly for your own parcels.
Popular alternatives to Amazon are Galaxus Digitec or Brack.
Many call it the Amazon of Switzerland.
However, the Swiss Amazon is more or less the Amazon from Germany or France and can also be used in this country.
You can pay for your Amazon orders in different currencies. You can choose whether you want to pay in EUR or CHF.
Retailers who use Amazon as a marketplace can choose whether or not they want to deliver their products to Switzerland. Therefore, individual products cannot be ordered here.
You can also have the difference to Swiss VAT refunded for goods ordered on Amazon. To do this, you must send the completed registration form and an identification document to Amazon within 3 months. If you have purchased something from a third-party seller via the Amazon Marketplace, you must contact them directly.
Here you will find more detailed information.
